Shipping policy
Shipping Policy
Thank you for shopping with Nutracerix. We are committed to processing and shipping your order as quickly and reliably as possible. Please review our shipping policy below for information about order processing, delivery estimates, shipping costs, international orders, and lost or delayed packages.
Order Processing Time
Most orders are processed within 1–2 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and holidays. During high-volume periods, sales, product launches, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
We currently ship to addresses within the United States and to select international destinations.
Please note that shipping availability, delivery times, and available shipping methods may vary depending on your location.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
- Domestic shipping: 3–7 business days
- International shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.
Shipping Carriers
Orders may be shipped using trusted carriers such as USPS, UPS, FedEx, DHL, or local postal services, depending on the destination and shipping method selected.
The carrier used for your order may vary based on your shipping address, package size, shipping method, and carrier availability.
Shipping Costs
Shipping costs are calculated and displayed at checkout before your order is completed.
We offer:
- Free domestic shipping on orders over $50
- Free international shipping on orders over $100
If your order does not meet the free shipping threshold, applicable shipping rates will be shown at checkout.
Expedited Shipping
Expedited shipping may be available at checkout where offered.
Available expedited shipping options, delivery estimates, and costs will be displayed during checkout based on your location and carrier availability.
International Shipping, Customs, Duties & Taxes
International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country.
These fees are not included in the product price or shipping cost unless otherwise stated at checkout. Nutracerix is not responsible for delays caused by customs processing or for any additional charges imposed by local authorities.
If an international shipment is refused due to unpaid customs duties, taxes, or fees, any refund issued may be reduced by shipping costs, return fees, or other charges incurred.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
Nutracerix is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing an order, please contact us as soon as possible at cc@nutracerix.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed or shipped.
Lost or Delayed Packages
If your package is delayed, please first check the tracking information provided in your shipping confirmation email.
If your package appears to be lost in transit, please contact us within 7 days of the estimated delivery date at cc@nutracerix.com. We will work with the carrier to investigate the issue and may offer a replacement or refund where appropriate.
Please note that delivery delays caused by shipping carriers, customs, weather, holidays, or other events outside our control do not automatically qualify for a refund.
Packages Marked as Delivered But Not Received
If tracking shows that your order was delivered but you did not receive it, please check with household members, neighbors, your local post office, or the carrier.
We are not responsible for packages marked as delivered by the carrier, but we will do our best to assist you in resolving the issue.
Order Tracking
When your order ships, you will receive a confirmation email with tracking details, if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at: cc@nutracerix.com